Harmony – Ongoing POS Optimization & Training Support
Go-live isn’t the finish line. Harmony keeps your F&B POS clean, efficient, and staff-ready — month after month.
Why Operations Break Down After Go-Live
You implemented your POS system. You trained your team. And then, the little issues started creeping in:
- Menus aren’t aligned across outlets
- Staff confidence is dropping
- No one’s sure who should handle updates
- Training gaps are affecting service
This is where most F&B operations start losing ground — and it’s completely avoidable.
What is Harmony?
Harmony is a monthly service that supports your POS long after implementation.
It’s not a helpdesk. It’s not emergency support.
Harmony is proactive system maintenance, staff enablement, and operational excellence.
What Harmony Includes
- Menu Updates & Workflow Adjustments: Fast, structured updates to menus, workflows, and configurations
- Staff Refresher Training: Ongoing team enablement to reinforce knowledge and boost confidence
- Best Practice Reviews: Regular check-ins to align with operational goals and clean system data
- POS Optimization Support: Guidance on performance improvements, reporting, and usability
Simple, Predictable Pricing
Harmony is designed to work across your portfolio, no matter the size.
| Service | Price |
|---|---|
| Monthly Retainer | €250/property/month (includes 3 support hours) |
| Additional Hours | €125/hour (discounted rate for Harmony clients) |
| Urgent Requests | €125/hour surcharge (for response within 24h) |
Who Benefits from Harmony?
- Hotel and resort F&B teams using Infrasys or other POS systems
- Multi-property operators with shared technology stacks
- Restaurant groups looking for consistency and better team retention
- Operations leaders who want structured, proactive POS performance
Let’s Keep Your POS Running Smoothly
Harmony is built on two decades of hands-on POS operations experience — across 1,000+ outlets, from global hotel groups to independent restaurants.